Frequently Asked Questions

Welcome to Kasbah Transfers’ FAQ page. Here, you’ll find answers to the most common questions about our services. If you can’t find the information you’re looking for, please don’t hesitate to contact us directly.

General Questions

1. Q: What areas in Morocco do you serve? A: We provide transportation services throughout Morocco, including all major cities, tourist destinations, and airports.
2. Q: Do your drivers speak English? A: Yes, many of our drivers speak English. We also have drivers who speak French, Spanish, and Arabic. If you require a specific language, please mention this when booking.
3. Q: How do I book a transfer or tour with Kasbah Transfers? A: You can book through our website, by email, or by phone. We’ll confirm your booking and provide all necessary details promptly.
4. Q: What types of vehicles do you offer? A: We have a range of vehicles including sedans, minivans, and larger vans to accommodate different group sizes and needs.
5. Q: Are your prices fixed or negotiable? A: Our prices are fixed and transparent. We provide a clear quote before you confirm your booking, with no hidden fees.

Airport Transfers

1. Q: What happens if my flight is delayed? A: Don’t worry! We monitor flight arrivals. Your driver will wait for you at no extra charge for flight delays.
2. Q: Where will I meet my driver at the airport? A: Your driver will be waiting in the arrival hall with a sign bearing your name.
3. Q: Can I book a round-trip airport transfer? A: Yes, we offer both one-way and round-trip airport transfers. Round-trip bookings often come with a discount.

Day Trips and Tours

1. Q: What’s included in your day trip services? A: Our day trip service includes comfortable transportation with an experienced driver. We can assist with arranging guides, meals, and activity bookings for an additional cost.
2. Q: Can I customize a day trip itinerary? A: Absolutely! We’re happy to customize our day trips to suit your interests and preferences.
3. Q: What should I bring on a day trip? A: We recommend comfortable clothing, sun protection, water, and any personal items you might need. Your booking confirmation will include more specific recommendations based on your chosen destination.

Multi-Day Tours

1. Q: Do you provide accommodation for multi-day tours? A: While we focus on transportation, we can assist you in booking accommodations for an additional service fee. Just let us know your preferences when booking.
2. Q: Can we modify the itinerary during a multi-day tour? A: We try to be as flexible as possible. Minor changes can often be accommodated, but significant changes may incur additional costs.
3. Q: What’s your cancellation policy for multi-day tours? A: For multi-day tours, we offer full refunds for cancellations made at least 7 days before the tour start date. For later cancellations, please refer to our detailed policy or contact us.

Special Services

1. Q: Do you provide child car seats? A: Yes, we offer complimentary child car seats upon request for children up to 7 years old. Please request this when booking.
2. Q: Can you transport bicycles or other sporting equipment? A: Yes, we have vehicles equipped to safely transport various sporting equipment. Please specify your needs when booking.
3. Q: Do you offer VIP or luxury transfer options? A: Yes, we offer VIP and luxury transfers with high-end vehicles and additional amenities. Contact us for more details.

Payment and Cancellation

1. Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and bank transfers. Cash payments can be arranged for certain services.
2. Q: Is a deposit required to secure a booking? A: Yes, a 40% deposit is required to confirm your booking for all our services.
3. Q: What is your cancellation policy? A: Our cancellation policy is as follows:
   • If you cancel 7 days or more before your scheduled service, 50% of your deposit will be refunded.
   • If you cancel within 48 hours of your scheduled service, no refund will be provided.
   • However, we are happy to change the date of your service free of charge if you need to reschedule, subject to availability.
4. Q: Can I change the date of my booking? A: Yes, we understand that plans can change. We’re happy to change the date of your service free of charge, subject to availability. Please contact us as soon as possible if you need to reschedule.
5. Q: What happens if I need to cancel at the last minute due to unforeseen circumstances? A: While our policy states no refunds for cancellations within 48 hours, we understand that unforeseen circumstances can occur. In such cases, please contact us immediately, and we’ll do our best to find a solution, which may include rescheduling your service to a later date.
6. Q: Is the deposit refundable if you are unable to provide the service? A: In the unlikely event that we are unable to provide the service you’ve booked, we will offer you a full refund of your deposit or work with you to find an alternative solution that meets your needs.

If you have any questions not addressed here, please don’t hesitate to reach out to us. We’re here to ensure your journey with Kasbah Transfers is as smooth and enjoyable as possible.